rk11 Terms & Conditions — Complete Usage Policy

These Terms & Conditions ("Terms") form a legal agreement between the rk11 platform ("Platform", "Site" or "we") and its users ("you" or "member"). By accessing this platform, creating an account, or using any service, you confirm that you have fully read and understood these Terms and agree to abide by them.

rk11 is a safe and reliable online entertainment platform operated for users in Bangladesh. We follow SSL encryption and fair play principles. The platform is designed specifically for adult users located in Bangladesh.

If you disagree with any part of these Terms, please stop using the platform and contact us to close your account.

To create an account and enjoy services on rk11, the following eligibility requirements must be met:

• You must be at least 21 years of age. This platform is operated for individuals aged 21 and above only.
• You must be a real individual and may not be a corporate entity or automated system.
• You must have a valid mobile number and a Bangladeshi payment method (bKash, Nagad, Rocket or Upay).
• You must use this platform voluntarily and entirely of your own free will.
• You must not be located in any area where online gaming is strictly prohibited.

Parents, please ensure that minors cannot access your device or account. Use parental control software if necessary.

3.1 Account Creation

Each user may create only one account. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud. You must provide accurate and complete information at the time of registration.

3.2 Account Security

Keeping your login credentials confidential is entirely your responsibility. If you notice any suspicious activity on your account, notify us immediately at [email protected]. Do not share your password with any third party.

3.3 Updating Account Information

If your personal details change (mobile number, payment account), please update your profile as soon as possible or contact our support team. rk11 will not be responsible for transaction delays caused by incorrect information.

3.4 Account Suspension or Closure

rk11 reserves the right to suspend or permanently close any account without prior notice in the following cases:

• Violation of these Terms
• Evidence of fraudulent or dishonest activity
• Signs of multiple individuals using the same account
• Attempting to abuse bonuses or manipulate the system
• The account remaining inactive for an extended period

4.1 Deposit Terms

Only bKash, Nagad, Rocket and Upay may be used to deposit funds into rk11. The minimum deposit amount is ৳200 (the same limit applies for each method). Deposited funds must be your own and come from a legitimate source.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal processing time is generally 5 to 30 minutes. Our team may complete identity verification before processing a withdrawal request.

4.3 Payment Method Information

Rocket is the mobile wallet service of Dutch-Bangla Bank. All payment methods — bKash, Nagad, Rocket and Upay — are registered as mobile financial services in Bangladesh and are locally recognised. Deposits or withdrawals via any method other than these are not accepted.

4.4 Transaction Cancellation & Refunds

Once deposited funds have been added to your service balance, a refund is generally not possible. However, if a duplicate charge occurs due to a technical error, please contact [email protected] with a screenshot. Our team will investigate and take the necessary action.

5.1 Welcome Bonus

New members receive a 100% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000. Or deposit ৳22,000 and receive ৳10,000 bonus, giving a total balance of ৳32,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. The calculation applies only to the bonus amount, not to the combined deposit and bonus amount. For example: ৳1,000 bonus × 10 = ৳10,000 in wagers must be placed before winnings from the bonus can be withdrawn.

5.3 Bonus Usage Terms

• Bonus funds may only be used for placing bets within the platform.
• Winnings from a bonus cannot be withdrawn directly until the wagering requirement has been completed.
• If any signs of bonus abuse are found, the bonus will be cancelled.
• The welcome bonus may only be claimed once per household or per device.
• Whether other promotional offers can be combined will be stated in the terms of the relevant offer.

5.4 VIP Program

The rk11 VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is provided at each tier — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. Higher tiers are reached through consistent activity and contributions on the platform.

The following activities are strictly prohibited on the rk11 platform. Violations will result in immediate account closure and the deposited balance may be forfeited:

• Creating multiple accounts or operating an account under another person's identity
• Strategically placing bets to abuse bonuses or promotions ("bonus hunting")
• Attempting to hack the platform's software or using automated bots
• Using the platform for money laundering or illegal financial transactions
• Attempting to harass, deceive or harm other members
• Intentionally exploiting any technical error or bug and failing to report it to us
• Making deposits using a third party's payment method or another person's mobile wallet

If rk11 detects any suspicious activity, it reserves the right to temporarily suspend the account and transactions until the investigation is complete.

rk11 treats the protection of your personal information as its highest priority. Our platform uses SSL encryption technology to keep your information secure from third parties.

For detailed information on how your personal data is collected, stored and used, please read our Privacy Policy page. These Terms and the Privacy Policy together govern the relationship between you and rk11.

We never sell your information or share it with third parties for advertising purposes. Data is used only for operating the service, preventing fraud and meeting legal obligations.

8.1 Support Channels

The rk11 customer service team is available 7 days a week, 24 hours a day. You can reach us through the following channels:

• Live Chat: Get instant assistance directly through live chat within the platform.
• Email: [email protected] — support is available in both Bengali and English.

8.2 Complaint Submission Process

If you have a complaint, first let us know via live chat. If it is not resolved through chat, send the details in writing to [email protected]. Our team will review the matter promptly and get back to you.

8.3 Dispute Resolution

Any dispute between rk11 and a user will first be addressed through friendly discussion. If a resolution cannot be reached through discussion, the matter will be settled through a mutually agreed mediator. Our goal is always to provide a fair and transparent resolution.

rk11 supports informed and responsible gaming. We believe that being aware of your financial limits while enjoying entertainment is essential.

You can set limits on your account at any time — daily deposit limits, weekly spending limits, or taking a temporary break. Our support team is always ready to assist with this.

To learn more about responsible gaming, please read our Responsible Gaming page. If you feel that gaming is getting out of your control, please contact us.

10.1 Service Availability

rk11 aims to provide uninterrupted service; however, temporary disruptions may occur due to technical maintenance, server upgrades or unavoidable circumstances. In such cases, rk11 will endeavour to provide advance notice.

10.2 Disclaimer of Liability

rk11 is not responsible for the following:

• Transaction failures caused by issues with your internet connection or device
• Your account information falling into the hands of a third party due to your own carelessness
• Delays caused by issues with the mobile payment service you use
• Service disruptions caused by natural disasters or other force majeure circumstances

10.3 Changes to Terms

rk11 reserves the right to change, amend or update these Terms at any time. Notice of significant changes will be provided through the platform. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

10.4 Entire Agreement

These Terms, our Privacy Policy and Responsible Gaming Guidelines together form the complete agreement between you and rk11. Any prior oral or written understanding made before this document will be considered void.

Our support team is always available for any questions or clarifications about these Terms. Contact us via 24/7 live chat or email ([email protected]).