rk11's Privacy Policy
The security of your personal information is rk11's top priority. This policy explains how we collect, use, and protect your data.
Section 01
Introduction & Scope
rk11 (referred to as "we", "our", or "the platform") is a trusted online betting and casino platform in Bangladesh. We believe that every user's privacy is a fundamental right, and protecting your personal information is our top priority.
This Privacy Policy is committed to clearly informing you about what information we collect when you use rk11's website or services, why we collect it, how it is used, and what rights you have. This policy applies to our website, mobile interface, and all digital channels.
By using our services, you are considered to have read and agreed to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
Section 02
What Information We Collect
When you create an account and use our services on rk11, we may collect the following types of information:
Identity & Contact Information
- Full name and date of birth (for age verification — minimum 21 years)
- Mobile number and email address
- National ID number or passport number (when identity verification is required)
- Current and permanent address
Financial & Transaction Information
- bKash, Nagad, Rocket, or Upay account number (only for processing transactions)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
- Bonus and promotion history
Technical & Usage Information
- IP address, browser type and version
- Device type, operating system, and screen resolution
- Session duration, pages visited, and click patterns
- Cookies and local storage data
Communication Information
- Live chat message content
- Support email content
- Complaint or feedback form details
Section 03
Purpose of Data Use
rk11 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties or pass it to advertising agencies under any circumstances.
Account Management
Creating, verifying, and securing your account; age verification (21+); password recovery and sending security alerts.
Processing Transactions
Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay; applying and calculating bonuses.
Providing Support
Offering 24/7 live chat and email support; resolving complaints; improving service quality.
Security & Responsible Gaming
Monitoring unusual activity to prevent fraud, money laundering, and to ensure responsible gaming.
Service Improvement
Analysing user experience to improve the website, game sections, and overall service quality.
Legal Obligations
Retaining and providing information to authorities in accordance with applicable laws, regulations, or court orders.
Section 04
Cookies & Tracking Technologies
rk11 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of our services.
Essential Cookies
These cookies are essential for the core functionality of the website — such as maintaining login sessions, security verification, and saving your preferences. Without them, the site will not work properly.
Performance Cookies
These cookies help us understand which pages are visited most and where errors occur. The data collected is aggregated and does not identify individuals.
Cookie Controls
You can accept or reject cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.
Section 05
Data Sharing & Third Parties
rk11 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the limited circumstances below:
Payment Processing Partners
The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateway. These partners follow their own privacy policies and may only use your information for processing transactions.
Legal Authorities
If we receive a court order, legal notice, or a valid request from a regulatory authority, we are legally required to provide the relevant information. In such cases, we will only provide the information specified by law.
Technology Service Providers
We have working relationships with trusted technology partners for server hosting, cloud storage, and cybersecurity services. These partners operate under rk11's instructions and cannot use your information independently.
Business Transfers
In the event of a future merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance of any such change and obtain your consent before the new policy takes effect.
Section 06
Data Protection & Security
rk11 uses industry-standard technical and procedural measures to protect your information. As a secure and reliable platform, we make security a priority.
- SSL Encryption: All data transmitted on the website is encrypted using TLS/SSL technology, which prevents data theft and tampering in transit.
- Encrypted Storage: Your password and sensitive information are stored in hashed form — they cannot be read in plain text.
- Access Controls: Strict role-based access controls ensure that only authorised staff can access the information they need.
- Regular Security Audits: Periodic security audits and penetration testing are conducted to identify vulnerabilities.
- Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
- Fraud Monitoring: Automated systems monitor unusual transactions and login activity.
However, no digital system is completely secure. If a security breach occurs, we will notify affected users as quickly as possible and take the necessary steps.
Section 07
Data Retention Period
rk11 does not retain your personal information for longer than is necessary to fulfil the original purpose for which it was collected. The retention policy for different types of information is described below:
- Active account data: Retained for as long as the account remains active.
- Transaction records: Retained for the applicable period required for financial record-keeping and legal obligations.
- Support communications: Retained for a reasonable period after a complaint is resolved.
- Closed account data: May be retained for a specified period after account closure in accordance with legal obligations.
Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.
Section 08
Your Rights
As an rk11 user, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request that any inaccurate information be corrected or updated.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted (legal obligations may apply).
Right to Restrict Processing
In certain cases, you have the right to request that the processing of your information be restricted.
Right to Portability
You can request to receive the information you have provided to us in a structured and readable format.
Right to Object
You have the right to object to any processing of your information, particularly for marketing purposes.
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.
Section 09
Protection of Minors
rk11 is intended for users aged 21 and above only. We do not knowingly collect personal information from any minor. Our registration process includes age verification.
If we are notified that a minor has created an account on our platform, we will immediately close that account and delete the related information. If a parent or guardian becomes aware of such a situation, please contact us.
Section 10
Policy Changes
rk11 may update this Privacy Policy from time to time — due to technological changes, changes in law, or service improvements. Before any significant change, we will inform you through the following methods:
- A notice will be displayed on the website.
- A notice will be sent to your registered email address.
- Users will be given the opportunity to review the new policy at login.
If you continue using our services after a change, you will be considered to have automatically agreed to the updated policy. For this reason, we recommend that you visit this page regularly.
Section 11
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us:
We take all requests seriously and do our best to respond as quickly as possible. Protecting your privacy is a core part of rk11's responsibility.